Service

Customized Service

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Customization Range of Product Specifications

Flexible size adjustment:

Mesh hole size; wire diameter thickness; width and length of the mesh sheet.


Diverse material options:

Iron wire; low-carbon steel wire; stainless steel (304/316).


Surface treatment processes:

Galvanizing, PVC/PE spraying.

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Customization Service Process

Requirement confirmation:

Provide the template of the "Customization Parameter Confirmation Form".


Technical review:

Feasibility analysis of materials + cost estimation.


Sample production:

Provide 3 process schemes for comparison and selection.


Mass production:

Retain quality inspection sample sheets for each batch.

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Value-added Service Options

Testing and certification:

Provide agency services for certifications such as SGS/UL/CE, etc.


Intellectual property rights:

Jointly apply for utility model patents.

Pre-sale Service

Technical Consultation & Scheme Design

30-minute rapid response: Engineers will answer online questions such as load requirements, anti-corrosion grades and installation methods.


Provide according to project needs: CAD construction drawings; cost optimization comparison schemes (regular version vs. customized version).

Sample & Detection Support

Sample service: Provide 3 standard samples (20*20cm) for free (freight collect).

Customized samples can be produced within 3-5 working days (video inspection is supported).


Detection and verification: Third-party detection (such as SGS/BV, etc.) can be arranged.

Provide historical detection reports (salt spray, tensile, and fatigue test data).

Business Support System

Provide immediately: Business license, ISO certificate, and patent certificate.


Sign the "Technical Confidentiality Agreement" for customized projects.

Advantages of Pre-sales Service

7×12 hours of online consultation.


Open a green channel for urgent projects.


Multilingual support: Technical documents in English, Spanish, and Arabic.


After-sales Service

Quality Assurance System

Hot-dipped galvanized welded wire mesh:10-year rust prevention guarantee (in standard usage environment).

Stainless steel wire mesh:15-year material quality assurance.

PVC-coated wire mesh:5-year commitment against UV aging.

Rapid After-sales Response

Complaint acceptance:Respond within 60 minutes (support via email/WhatsApp/WeChat).

Problem diagnosis:Provide a solution within 24 hours (including a failure analysis report)

Global After-sales Support

Multilingual installation guides (PDF/video format).

CAD drawings for renovation projects.

Free training on new industry standards.

Digital Services

Establish exclusive customer files.

Electronic ledgers for product life cycles.

Intelligent early warning system (regular maintenance reminder).

FAQ

What international standards do your products comply with?

Our welded wire mesh, fences, and all other products comply with the ISO 9001 Quality Management System standard.

Do your products support customization?

Yes, we support customization services. Whether it's welded wire mesh, fences, or other products, personalized customization can be done according to your specific requirements (such as specifications, materials, design, etc.). Please let us know your detailed needs, and we will provide you with professional solutions.

What is the minimum order quantity (MOQ)?

The MOQ for wire mesh rolls is 50 rolls.

Can free samples be provided? What fees need to be paid?

We provide free 20x20cm samples for all new customers, but customers are required to pay the shipping fees. For existing customers, details such as sample size and whether shipping fees are charged may need to be discussed on a case-by-case basis. We recommend contacting our customer service team directly for detailed sample policies tailored to your needs, ensuring we can provide you with the most accurate service.

What payment methods are accepted for new customers?

We support a payment method of 30% T/T Deposit + Balance Before Shipment. For other payment methods such as L/C, please contact our customer service directly, and we will provide detailed answers for you.

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Tel

+86 318 798 1156

Mob / WhatsApp

+86 138 3180 7202

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